Frequently Asked Questions
Sitia Beach City Resort & Spa
Your Questions Answered
Planning a stay at Sitia Beach City Resort & Spa? Here are answers to the questions guests ask most, from rooms and All Inclusive to pools, the spa, getting to Sitia and travelling with children or pets. Can't find what you need? Contact our reservations team.
About Sitia Beach
What is Sitia Beach City Resort & Spa?
Sitia Beach City Resort & Spa is a five-star beachfront resort in Sitia, eastern Crete. It sits right on the town's Blue Flag beach, about 300 metres from the centre of Sitia, and is the only five-star hotel in town. Guests can choose All Inclusive, Half Board or Bed & Breakfast.
Where exactly is Sitia Beach located?
The resort is on Karamanlis Avenue, Sitia 72300, in the Lasithi region of eastern Crete. It faces the Bay of Sitia and is a short walk along the seafront from the town's harbour, cafés and tavernas.
Is Sitia Beach a five-star hotel?
Yes. Sitia Beach City Resort & Spa is officially rated five stars and is the only five-star hotel in Sitia. Its Greek National Tourism Organisation registration number is MHTE 1040K015A0076200.
What makes Sitia Beach different from other resorts in Crete?
Sitia Beach combines a five-star resort with life in a real Cretan town. Guests have a Blue Flag beach in front of them, three pools and the harbour of Sitia within walking distance. Eastern Crete is quieter than the north coast resorts, with the Palace of Zakros, Vai palm beach and traditional villages close by.
Getting to Sitia Beach
What is the nearest airport to Sitia Beach?
The nearest airport is Sitia Public Airport (JSH), just a few kilometres from the town of Sitia, so the transfer to the resort is very short. Many international guests fly into Heraklion International Airport (HER), roughly 140 km away, a drive of around two hours along the north coast of Crete.
Does Sitia Beach offer airport transfers?
Yes. The resort arranges shuttle transfers to and from Sitia port and the airports on request. Charges may apply, so please confirm details with reservations@sitiabeach.com before arrival. Reception can also share public bus information.
Is there parking at Sitia Beach?
Yes. Parking at Sitia Beach City Resort & Spa is free for guests. Car rental can also be arranged at the hotel for an extra charge, which is useful for exploring eastern Crete.
Rooms & Check-in
What types of rooms are available at Sitia Beach?
Sitia Beach offers five room types: Double Room Garden View (up to 3 guests), Double Room Sea View (up to 3 guests), Standard Family Room Garden View (up to 4 guests), Family Room Sea View (up to 4 guests) and the Family Bungalow (up to 4 guests).
Does Sitia Beach have family rooms?
Yes. Families can choose between the Family Room Sea View, the Standard Family Room Garden View and the spacious Family Bungalows (maisonettes), each sleeping up to four guests.
What are the check-in and check-out times?
Check-in at Sitia Beach is from 15:00 and check-out is by 11:00. Early check-in is possible subject to availability, and express check-out is available. Please let reception know a day in advance if you need help with luggage.
Is there free WiFi at Sitia Beach?
Yes. Free WiFi is available in all rooms and public areas of the resort.
Meal Plans & Dining
Is Sitia Beach an all inclusive resort?
Yes. Sitia Beach City Resort & Spa offers an All Inclusive plan, as well as Half Board and Bed & Breakfast. All Inclusive guests enjoy buffet breakfast, lunch and dinner in the main restaurant, with water, soft drinks, draught beer, house wines, coffee and local drinks from the All Inclusive menu served daily from 10:00 to 23:00.
What is included in Half Board at Sitia Beach?
Half Board includes breakfast and dinner at the main restaurant. Drinks, additional meals and snacks are charged separately from the à la carte list.
What is included in Bed & Breakfast at Sitia Beach?
Bed & Breakfast includes a daily buffet breakfast at the Main Restaurant, with its Cretan Corner of local products. Lunch, dinner, drinks and snacks are charged separately, and the tavernas of Sitia are a short walk away.
What restaurants are there at Sitia Beach?
The resort has two restaurants. The Main Restaurant serves a Greek and Cretan buffet, with a Cretan Corner at breakfast featuring local products. The seasonal à la carte restaurant serves Asian cuisine for a relaxed lunch or an intimate dinner.
What are the restaurant opening hours?
The Main Restaurant serves breakfast from 07:00 to 10:00, lunch from 12:30 to 14:30 and dinner from 19:00 to 21:30. Early breakfast can be arranged on request. Appropriate attire is kindly requested at dinner.
Does Sitia Beach serve Cretan food?
Yes. Cretan cuisine is at the heart of the Main Restaurant, with local ingredients, traditional Greek dishes and a dedicated Cretan Corner at breakfast. Once a week the resort hosts a Cretan Night with live music and a themed buffet.
Can the restaurant cater for children and special diets?
Special meals for children are available on request, and child seats are provided in the restaurant. Guests with dietary requirements are welcome to contact the resort before arrival so the kitchen can prepare.
What bars are there at Sitia Beach?
There are two bars. The Main Lobby Bar serves cocktails, local and international spirits, coffee and fresh juices in the evening, indoors or in the gardens with sea views. The Pool Bar serves light dishes, coffee and cold drinks by the pool during the day, from May to September depending on the weather.
Beach & Pools
Does Sitia Beach have its own beach?
Yes. The resort sits directly on Sitia's sandy and pebbly beach, which holds the Blue Flag award for clean water and safe bathing. Sunbeds are complimentary for guests, and a shaded tamarisk grove offers quiet spots on the sand.
Is there a lifeguard on the beach?
Yes. A lifeguard is on duty on the beach from 10:00 to 18:00, June to September. Sea swimming is permitted only while the lifeguard is present.
How many pools does Sitia Beach have?
Sitia Beach has three freshwater pools (main, south and entrance) set among Mediterranean gardens, plus a shallow paddle pool for little ones. The pools are open daily from 09:00 to 18:00, with a Pool Attendant on duty from 11:00.
Are sunbeds free for guests?
Yes, sunbeds on the beach are complimentary for guests. Around the pools they are limited in number, and loungers can be requested from the pool staff at any time.
Spa & Wellness
Does Sitia Beach have a spa?
Yes. The Aegeo Spa Centre at Sitia Beach offers private treatment rooms, a traditional hammam, a sauna and a beauty centre, with massages, skin treatments and wellness therapies. It is open daily from 10:00 to 18:00.
Do I need to book spa treatments?
Yes, treatments at the Aegeo Spa require a reservation and are charged separately. You can book at the spa (extension 523) or view the treatment menu online before your stay.
Is there a gym at Sitia Beach?
Yes. The resort has a fitness room for guests, alongside outdoor sports facilities.
Families & Children
Is Sitia Beach family friendly?
Yes. Sitia Beach City Resort & Spa welcomes families with family rooms and bungalows, a baby paddle pool, special children's meals, child seats in the restaurant, and babysitting on request for an extra charge.
Does the hotel provide baby equipment?
Yes. Cots, baby monitors, strollers and electric kettles are provided free of charge on request at reception.
Activities & Things to Do in Sitia
Is there entertainment or animation at Sitia Beach?
Sitia Beach does not have its own animation team. Entertainment is run by the Framissima team of French tour operator FRAM and takes place mainly in French, though all guests are welcome to join in if they wish. Once a week, the resort hosts a Cretan Night with live music and a themed Cretan buffet.
What sports and activities are available?
Guests can enjoy tennis courts, a five-a-side football pitch, volleyball, pétanque, table tennis and a fitness room, all free of charge. Billiards is available for an extra charge.
What can I visit near Sitia Beach?
Eastern Crete is full of places worth the short drive: the Minoan Palace of Zakros, the palm forest beach of Vai, Toplou Monastery, the Richtis Gorge and many traditional villages and hidden coves. The town of Sitia, with its harbour, Venetian fortress and archaeological museum, is a few minutes' walk away. Reception can help arrange organised tours.
Pets, Services & Policies
Are pets allowed at Sitia Beach?
Yes. Dogs and cats up to 5 kg are welcome, one pet per room, with a valid vaccination certificate. Please arrange your pet's stay in advance with the Reservations Department. Pets are not allowed in restaurants, bars, the spa or pool areas, and dogs should be kept on a leash in public spaces.
What services does the hotel offer?
Sitia Beach offers a 24-hour multilingual reception, room service, laundry, a second daily cleaning on request, wake-up calls, luggage service, a mini market and help booking tours and car rental. Some services carry an extra charge.
How does the All Inclusive bracelet work?
On arrival each guest receives a waterproof, hypoallergenic bracelet that works as the room key and shows your meal plan. Keep it on throughout your stay and return it to reception on departure.
Meetings & Events
Does Sitia Beach have conference facilities?
Yes. The resort's conference room measures 325 m² and hosts up to 250 participants, and can be divided into two rooms for breakout sessions. It is equipped with projectors, microphones, a podium, flip charts and audiovisual systems, with a dedicated technical team.
Sustainability
Is Sitia Beach a sustainable hotel?
Yes. Sitia Beach City Resort & Spa holds Travelife Gold, Green Key and the Blue Flag for its beach, along with ISO 9001 and ISO 22000 certifications. The resort works to reduce energy, water and food waste, sources locally, and takes part in beach clean-ups such as Clean up the Med.
Booking & Contact
How can I book Sitia Beach?
Book directly on sitiabeach.com through the online booking engine. You can also contact the reservations team at reservations@sitiabeach.com or +30 28430 28821.
How do I contact Sitia Beach City Resort & Spa?
Call +30 28430 28821, email reservations@sitiabeach.com, or write to Karamanlis Avenue, Sitia 72300, Crete, Greece. Reception is open 24 hours.





