Useful Information

Information A-Z

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ARRIVAL: To guarantee an intensive cleaning for your room the Check-in starts from 03.00 p.m. earliest

Bars: Our all-inclusive guests receive coffee and local drinks from the all-inclusive drinks’ menu

Our half-board guests choose their drinks from our a la carte catalog with extra charge.

Main Lobby Bar  06.00 p.m. – 01.00 a.m. All Inclusive Service 06.00 p.m. – 11.00 p.m.

Coffee Time: von 05.00 p.m. – 06.00 p.m. Coffee break with cake and biscuits

*(only for all-inclusive guests free of charge)

Pool-Snack-Bar  11.00 a.m. – 06.00 p.m., last orders until 05.00 p.m.

BEACH: Swimming in the sea is only permitted in the presence of the lifeguard from 10.30 a.m. to 05.30 p.m. The instructions of the lifeguards on the beach must be followed and / or the flags indicating the conditions for safe swimming (yellow = swim with caution, red = danger, swimming is not allowed). For safety reasons, swimming in the pool or sea after eating food or consuming alcohol is not permitted.

BRACELETT: Upon arrival, you and your family will receive a bracelet which will serve as a room key and with which our employees will recognize you as an all-inclusive or half-board guest. This bracelet is your “passport” in all our All-Inclusive departments. You should not take it off before your departure, once it is cut off it is not valid anymore. This bracelet is anti-allergic and waterproof. Please note that on your departure day, your bracelet must be removed at the reception.

DEPARTURE: On the departure day please leave the room until 11.00 a.m. If you wish luggage service on your departure day please inform the reception one day in advance before departure. We kindly ask you to keep the balcony or entrance door open when you leave the room

LOUNGERS & UMBRELLAS: Our hotel has a limited number of beach chairs and umbrellas around our pools. Quiet and shady places can also be found in the tamarisk grove on the beach and in our spacious park under the trees. If you would like to have a lounger there, please contact our pool staff at any time. Due to the legal requirements, it is imperative to maintain the minimum distance between the beds.

Lunch BASKETS*: *(only for all inclusive) Orders until 18.00 p.m. at the reception desk one day in advance.

Pool: daily 10.00 a.m. – 05.30 p.m. For safety reasons, the pool can the used only during opening hours and in the presence of the lifeguard (10.00 a.m. – 05.30 p.m.). Parents are responsible for their children. The pool lifeguards’ instructions must be followed.

Our pool staff are required to clean the pool area and the beach in the time from 6.30-8.30 clock. For this to happen smoothly, we kindly ask you not to occupy our sun loungers by the pool or on the beach before 8.30am. The hotel rejects any responsibility for lost towels or private items.

To avoid injuries by broken glass in the pool areas, please only use the yellow plastic glasses from our bars for your drinks. As they are washable, please return them to our employees.


Main restaurant :

Breakfast                     07.00 a.m. – 10.30 a.m.

Lunch                           12.30 p.m. – 02.30 p.m.

Dinner                          07.00 p.m. – 09.30 p.m.

At our buffet, our staff will put together a selection of the dishes you selected, self-service is not permitted. Please keep the minimum distance to the other guests. For legal reasons, guests from different rooms are not allowed to sit at one table unless they are family members. Our employees will serve your drinks at the table.

GUESTS WITH HALF BOARD: Half board includes breakfast and dinner in the main restaurant. Drinks, additional meals and snacks will be charged.

Please always show your bracelet before ordering. All-inclusive guests can only order ONE drink at a time, each family member orders himself, a bulk order is not possible.

We kindly ask for appropriate clothing for dinner in our restaurants.

ROOM SERVICE: Due to the new regulations of the Greek government and for your own safety and the safety of our employees, your room will be cleaned every three days. If you desire a different cleaning cycle, please contact the reception (Tel. 0)

SPA & WELLNESS CENTER (Tel. 523)                        10.00 a.m. – 07.00 p.m.

Spa treatments and massages only after consultation with the staff of the “Aegeo” Spa. Please note that the fitness center, jaccuzi and sauna are closed for hygienic reasons.

Safety information:

Please familiarize yourself with the safety instructions on the back of your room door.

Further information on our measures against Covid_19 can be found on our website

In the event of an accident, the hotel assumes no responsibility for failure to comply with the above rules.


How to connect to the Wi-Fi:

  1. Go to the settings of your laptop, tablet or mobile phone.
  2. Open the WIFI Settings.
  3. Connect with Sitia Beach Wi-Fi
  4. Go to your web browser

You should be connected automatically to our


Reception 0 and 502 / Room to room: just dial the room number

rooms numbers with letters: A=19+number / B=39+number / O=29+number

Example: A2 = 192, B1 =391, O1=291

Outside call: 9 / France 0033, Sweden 0046, Norway 0047, Denmark 0045, Great Britain 0044, USA 001